Shipping policy

1. Purpose of This Policy

This Shipping Policy explains how your order will be processed, shipped, and delivered. It sets out all shipping-related details clearly—such as costs, regions served, methods, delivery times, tracking, and handling of issues—so customers know what to expect and your business stays compliant with Australian law.

2. Ground Rules for Compliance (ACL)

  • Under ACL, you must not mislead customers about shipping times, costs, or terms.

  • Shipping terms should be clear, accurate, and regularly updated to avoid disputes.

3. Shipping Regions

  • Domestic (within Australia): We deliver nationally—covering metro and regional destinations.

4. Shipping Carriers & Methods

We partner with trusted carriers, providing a range of options:

Domestic Options

  • Standard (e.g., Australia Post)

  • Express / Next-Day Delivery

5. Order Processing & Dispatch

  • Orders placed before [e.g., 2:00 pm AEST] on a business day are processed the same day.

  • Orders received after the cutoff or on weekends/public holidays will be processed the next business day.

  • Processing times may extend during peak periods (e.g., holidays or promotions).

6. Estimated Delivery Times

Region Method Estimated Delivery Time (Post‑Dispatch)
Metro areas Standard 2–5 business days
Regional areas Standard 3–7 business days
Metro areas Express 1–2 business days
Regional areas Express 2–4 business days

These are estimates only—delays may occur due to customs, weather, or courier disruptions.

7. Shipping Costs

  • Rates are calculated at checkout based on weight, destination, and service level.

  • Free standard shipping is offered for orders over [$300] (Australia only).

8. Tracking & Notifications

  • A tracking number is provided once the order ships.

  • Customers receive updates on order dispatch, transit, and delivery (via email or SMS).

9. Lost, Damaged, or Delayed Shipments

  • If your parcel is lost, damaged, or delayed, contact us immediately.

  • We'll work with the carrier to investigate and resolve the issue.

  • Liability for damage during shipping depends on the carrier and level of insurance chosen.

11. Eco & Packaging Considerations

  • We use protective but minimal packaging, prioritizing sustainable materials wherever available.

  • Fragile items like perfumes are carefully packaged to ensure safe delivery.

12. Policy Updates

  • This policy is reviewed and updated every 6 months or whenever shipping procedures or regulations change.

If you have questions about shipping, feel free to reach out:

  • Email: [msmustak2007@gmail.com]

  • Phone: [+61434144625]